reorganizeforresilience.com | Media

Recent Press

Broadcast:

CNBC (2010) "Fast Money"
FOX Business Channel (2010) "Focus on the Customer"
Bloomberg UTV - March 2010 "Resilient Recovery" (Parts 1 & 2)
Harvard Business Publishing - 2010 "Creating a Customer-Centric Business"
WDBO.com - March 2010 "Reorganize for Resilience"(Part 1)
WDBO.com - March 2010 "Reorganize for Resilience"(Part 2)
CNBC Fast Money- Feb 2010 "Thriving In Any Economy"
ABC News Now - Feb 2010 Money Matters
CNBC - Fall 2009 "Executive Vision"

Reviews of the Book:

RAE Business Administration Journal - October/December 2010 "Centralidade No Cliente: Do Discurso Para a Ação"
Business Insider - April 2010 "What Being "Customer-Centric" Really Means"
Harvard Business Review - April 2010 "Inside Best Buy's Customer-Centric Strategy"
HDI - March/April 2010 "15 Must-Reads"
Times Online - March 2010 "Resilience is key to jazzing up your prospects"
Continental Airlines Inflight Magazine - March 2010 "Off Press"
The Financial Express - March 2010 "Just Out"
Financial Times - March 2010 "The Marketing Team Must Aim Higher"
Sacramento Book Review - Feb 2010 "Reorganize for Resilience: Putting Customers at the Center of Your Business"
San Francisco Book Review - Feb 2010 "Reorganize for Resilience: Putting Customers at the Center of Your Business"
DNA India MONEY - February 2010 "I Always Wondered Why Companies Don't Listen to Customers"
HBS Working Knowledge - February 2010 "The Outside-In Approach to Customer Service"
LiveMint.com - February 2010 "Encourage Your Stage to Bridge Silos"
The Economic Times - February 2010 "Citings"
The Economic Times - February 2010 "The Four Levels of Organizational Resilience"
The Economic Times - February 2010 "Inside-out versus Outside-in"
NYT - December 2009 "Seeing Customers as Partner in Invention"
Business Week - September 2009 "A Marketer is a Terrible Thing to Waste" (pdf)

Radio/Podcast:

CIO Talk Radio - September 2010 "Making Your Business Hungry for Change and Innovation"
Marketing Science Institute - July 2010 "Putting Customers at the Center of Your Organization to Realize Profitable Growth "
Big Think - May 2010 "Making "Customer-Centric" Mean Something"
Larry Olson's Working Radio - May 2010 "The JOB Show"
BBC Global Business - April 2010 "Yes, the Customer is Always Right"
Entrepreneurial Excellence - April 2010 "Featured Guest: Ranjay Gulati"
Engaging Brand Blog - Mar 2010 "Putting the Customer at the Core of Your Strategy"
Customer Management IQ - March 2010 "Ranjay Gulati Warns the Call Center to Reorganize for Resilience"
Harvard Business School Virtual Learning Series - Jan 2010 "Reorganize for Resilience Audio"
BlogTalkRadio/Dresser after Dark - Winter 2009 Interview
SAP - Fall 2009 "Reorganize for Resilience Webinar"
CNBC - Fall 2008 "The Business of Innovation"

Print/Online Mention of the Book:

HBS Working Knowledge - Dec 2010 "Managing the Support Staff Identity Crisis"
American Banker - November 2010 "Customers Always Know Best"
Hong Kong Institute of Human Resource Management Journal - October 2010 "Customers Always Know Best"
National Post - September 2010 "Customers Always Know Best"
Financial Times - July 2010 "Wanted: A New Approach to Inventiveness"
BusinessWorld - June 2010 "Companies Told to Focus on Customers, Overhaul Organizational Structures"
Personal Branding Blog - May 2010 "Personal Branding Interview: Ranjay Gulati"
Harvard Business Manager - Mar 2010 "Reorganize for Resilience" (in German)
Dallas News - Jan 2010 "Reorganize for Resilience"
Coaching Tip - Jan 2010 "Corporate Resilience through Outside-In Think and Do"
1to1 Media - Jan 2010 "Staying Power Requires Customer Focus"
BNET - Jan 2010 "Think You're Customer-Centric? Think Again."
FuelNet - Jan 2010 "Don't Drop the Ball"<
Customer Management IQ - Jan 2010 "Book Review"
CIO Insight - Jan 2010 "15 Must-Reads Winter Picks for IT Leaders"
Tucson Citizen - Winter 2009 "Book Review"

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